Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at Hello@kitsunecreations.com
Each dog is different and while I can give a general recommendation for standard breeds, the safest thing is to measure your dog’s neck. Every bandana listing has a size chart. Each style has a different scale based on how the bandana pattern runs, so please do not assume your dog will be the same size in all styles. For the most part, they are generally similar but some styles are more forgiving with sizes where as others need to be fitted properly.
You can use your dogs collar as a guide for size or hold a string of measuring tape to measure the circumference
Also note that the sizes listed are relative to these bandanas only. Your dog might wear a size Small collar (for example) but might be an Extra Small or Medium in a particular style.
Please measure! If you are still unsure please reach out to me and let me know your dog’s age, gender, breed and weight and I will do my best to help you out.
Personalized bandanas can NOT be returned if you order the wrong size, so please do not ever guess the size. Measure!
Gently hand wash all bandanas and lay flat to dry. You can iron the bandanas but never iron directly onto Vinyl or over the tags and button snaps.
Do not using a washing machine or dryer. These are too rough and may cause your bandana to distort or shrink.
Personalized bandanas can not be returned.
I do my best to be upfront on all sizing and material to help you make the right choice on size and style for your dog. For this reason, I can not accept returns or exchanges for sizing. I do find that most of the time it is just a matter of how you are adjusting the bandana, and I welcome you to please reach out to me if you have any questions or want tips on how to make the bandana fit tighter or looser. Most style are pretty forgiving if you are In the general ballpark size.
If there is an issue with your bandana that is my fault, let me know ASAP within 7 days of receiving your order so I can work with you on an appropriate solution. I’m human and these bandanas are handmade and while I take great pride in the quality of my work mistakes do happen and I will always make it right.
Shipping and Order Processing
The current processing time is 2-5 business days. Keep in mind that these bandanas are all handmade and made to order so it does take some time to get your bandana just right before it can be shipped. If you are on a time crunch, please reach out to me first to make sure the timeline is realistic and I will do my very best! The processing time may be longer around the holiday rush, so please give yourself plenty of time.
I ship all orders via USPS first-class by default, which is an average of 2-5 business days in the United States. Please note that once your order has been handed off to USPS it is entirely out of my hands. All orders come with a tracking number so you can get a rough idea where your package is and when it should arrive.
With the COVID-19 pandemic there have been USPS slowdowns that could increase the time it takes. In addition, holiday seasons are usually slower for delivery. Please keep this in mind when ordering and give yourself plenty of time to allow for delays.